Dr CA Clyde & Dr A Nagarajan
The Family Doctors
5 Austhorpe View Leeds LS15 8NN Tel: 0113-260-2262 Fax: 0113-232-8090
Website: www.austhorpeviewsurgery.nhs.uk
GP Patient Survey results and Action Plan
Our most recent survey was completed by GP Patient Survey in 2022. For full results please go to https://gp-patient.co.uk
258 Survey were sent out
114 were sent back
These are some of the results from the survey
87% | found it easy to get through to the surgery by phone |
92% | found the receptionist helpful at the surgery |
99% | were satisfied with the appointment offered |
86% | found the healthcare professional was good at listening |
90% | Said their patients were met |
91% | had confidence and trust in the last healthcare professional they saw or spoke to |
90% | said the last healthcare professional they saw or spoke to was good at involving them in decisions about their care |
86% | Describe their overall experience of this surgery as good |
91% | Had confidence and trust in the last healthcare professional they saw or spoke to |
The results of the patient survey were discussed at a practice meeting. The results were encouraging and we compared well with national averages on most items.
One of our lowest scores in accessing the practice was being satisfied with the general practice appointment time available. We are constantly trying to improve patient access time for appointments. We now work closely with our PCN and can offer appointments on a Saturday and Sunday with a GP and other clinics. We also offer GP appointments on an evening at other premises.
Please see our website for more details.
As all our staff are part time communication is vital with the surgery staff. To enable staff to be updated we have regular reception meetings informing staff of any changes this is reflected in the high percentage of patients who found our receptionist helpful.
Our appointment experience although still gained high percentage and above national averages are lower than some surgeries in the area. We aim to improve this by giving a choice of telephone or face to face appointments allocating enough time to make sure you are listened to and treating you with care and concern.
We now have 2 permanent GP Partners and a nurse which should improve patient confidence and trust.
We are a pro-active surgery and encourage our patients to be involved in their own well-being and self-management with our continued support giving our patients the confidence to take a little control we feel our patients are a lot more satisfied in any decisions made as they are discussed jointly between patient and clinician.
87% of patients found it easy to get through to the GP practice by phone. We are aware this can be improved however we are well above the national average of 53% and above neighbouring GP surgeries.
If you do find it difficult to get through to the surgery for an appointment we offer online booking and e-consultations.
If a patient requests a same day appointment and there is none available they will be offered a telephone consultation or a message will be taken to be dealt with by the GP that day. If an urgent appointment is deemed necessary then they will be seen on the day as an extra.
Our appointments offered to patients are usually within 48 hours of contact from the patient; however we do offer appointment up to 3 months in advance at patient’s request.
The Family Doctors would like to thank everyone who participated in the above survey. We will continue to provide all our patients with the best possible care and endeavour to listen to any comments and suggestions provided.
Patient Survey 2021
Patient survey 2017
Previous Survey Results
GP Patient Survey results and Action Plan 2016-17
Survey Results 2015
Survey Results 20 March 2014