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Practice Management

Mrs Jacqui Coleman

Jacqui started in 2006 as a receptionist and then took the role of practice manager in 2007. Jacqui previously worked in A&E and also urology.

Jacqui is married with a family and enjoys looking after her grandson. She enjoys running and visiting family who live all over country.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Sam Chappelow Policy and Admin Assistant

Sam is responsible for the support work involving all aspects of maintaining standards to enable the surgery to meet targets and goals set by the CCG and the consortia.

Samantha Chappelow

Sam started in 2007 as a receptionist. Then trained as a phlebotomist and most recently employed as policy and admin assistant working closely with the practice manager.
Sam previously worked as a dental nurse before leaving to have a family.
Sam’s hobbies include running, cooking and reading.


Alison Lambert

Alison worked at Barclays Bank before joining The Family Doctors. Alison also volunteers for St Gemmas.

Alison Lambert , Lorraine Noble and Laura Shearer are our  receptionist.  Duties include answering calls, processing repeat prescriptions and general reception duties.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


Lynne Fallon

Lynne has worked at the surgery for 4 years as a medical secretary. Lynne previously worked in gastroenterology at Seacroft Hospital.
Lynne has an extended family and loves running, spending time with her dogs and gardening.

Joan Walpole

Joan started in 2013 as a medical secretary after leaving SJUH working for Mr Prasad (consultant and transplant surgeon).
Joan is married with a grown family and likes walking, holidays and baking.

Ann-Marie Weeks

Anne-Marie previously has come to us with experience after working in a larger GP surgery. In her spare time Anne-Marie enjoys walking, ice hockey and spending time with her young family.

Heather Cohen

Heather Cohen is our secretary who will process all referrals and other secretarial duties.

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