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Practice Management

Mrs Jacqui Coleman

Jacqui started in 2006 as a receptionist and then took the role of practice manager in 2007. Jacqui previously worked in A&E and also urology.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Samantha Chappelow

Sam previously worked as a dental nurse before leaving to have a family.
Sam’s hobbies include running, cooking and reading.


Sam covers the recall system for our patients to enable ongoing care for patients with long term conditions. Sam is also part of the health and safety team.

Reception

Alison Lambert
Karen Dobbs
Lorraine Noble
Jack Maltby

Alison Lambert, Karen Dobbs, Lorraine Noble and Jack Maltby are our receptionists.  Duties include answering calls, processing repeat prescriptions and general reception duties.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Heather Cohen

Heather Cohen is our secretary who will process all referrals and other secretarial duties.

 
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